Privacy Policy

Last updated: November 2, 2026

This Privacy Policy explains how Floor Logixx LLC ("FloorLogixx," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit floorlogixx.com or use the FloorLogixx workplace floor-plan and space-management platform (collectively, the "Service").

1. Information We Collect

1.1 Information you provide

• Account details: name, work email, company name, and password (hashed) when you sign up.
• Contact form submissions: name, email, company, and message content.
• Mobile phone number and SMS consent: if you choose to receive customer-support text messages, we collect your mobile number and a record of your consent.
• Floor plan and workplace data: desks, rooms, employee placements, and related metadata you upload or create within the Service.
• Billing information, processed by our third-party payment provider (we do not store full card numbers).

1.2 Information collected automatically

• Usage data: pages visited, features used, timestamps, and referring URLs.
• Device and log data: IP address, browser type, operating system.
• Cookies and similar technologies, including analytics (Google Analytics) and bot-protection (Cloudflare Turnstile) identifiers.

2. How We Use Information

• Provide, operate, and maintain the Service, including rendering floor plans and space data you create.
• Respond to support requests and contact-form inquiries.
• Send account, billing, and service-related communications.
• Send customer-support text messages (ticket confirmations, follow-ups, status updates, and closure notices) to users who have opted in.
• Monitor, analyze, and improve performance, security, and usability.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations.

3. How We Share Information

We do not sell personal information. Except as described in the SMS / Text Messaging section below, we may share information with:

• Service providers who host infrastructure, process payments, send email, or provide analytics on our behalf, under contractual confidentiality and data-protection obligations.
• Your organization's administrators, since workplace and placement data is inherently shared within the account/workspace you belong to.
• Legal or safety authorities, when required by law, subpoena, or to protect the rights, property, or safety of FloorLogixx, our users, or the public.
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to this Policy or a materially equivalent one.

3A. SMS / Text Messaging

If you opt in to text messages from FloorLogixx, we use your mobile number only to send customer-support messages related to your requests. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP or emailing info@floorlogixx.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described in Section 7.

5. Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. See our Security page for details. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to operate the Service, and analytics cookies to understand usage patterns. You can control cookies through your browser settings; disabling them may limit functionality.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, export, or delete your personal data, or to object to or restrict certain processing. See our GDPR page for details applicable to users in the EU/EEA/UK. To exercise these rights, contact us at info@floorlogixx.com.

8. Children's Privacy

The Service is intended for business use and is not directed to individuals under 16. We do not knowingly collect personal information from children.

9. International Transfers

We may process and store information in countries other than your own. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Last updated" date.

11. Contact Us

Questions about this Privacy Policy can be sent to info@floorlogixx.com.